For orders above 12,000 EGP , payment by card is required.
COD is not available for these orders.
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Terms of service
Frequently Asked Questions
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Can I try the items while the courier waits?
- Absolutely, you can try them!
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Can I receive only part of my order?
- Unfortunately, no. You must either accept the entire order or return it all.
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What if I want to compare two sizes while the courier is waiting?
- Unfortunately, we cannot send two sizes for comparison while the courier is waiting. If the size isn’t right, you can either exchange the item or return the one that doesn’t fit.
- Unfortunately, we cannot send two sizes for comparison while the courier is waiting. If the size isn’t right, you can either exchange the item or return the one that doesn’t fit.
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How long does delivery take?
We offer two delivery options to suit your needs:
-Same-day delivery for orders placed before 12:00 PM.
- Standard delivery takes 2–5 working days. -
Do you offer refunds?
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Yes, we offer refunds for in-stock items within 7 days. However, refunds are not available for items shipped from abroad.
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Yes, we offer refunds for in-stock items within 7 days. However, refunds are not available for items shipped from abroad.
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Do you accept exchanges?
- Yes, exchanges are accepted within 7 days for in-stock items on the website.
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How can I request an exchange or refund?
- You can reach out to us via our Instagram page, WhatsApp, or email to request an exchange or refund.
8. Do you accept custom orders?
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Yes, we accept custom orders from selected brands. These orders are pre-paid and take up to 20 working days to process. Please note that custom orders are not eligible for refunds or exchanges.
For more information, feel free to send us a message.
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Yes, we accept custom orders from selected brands. These orders are pre-paid and take up to 20 working days to process. Please note that custom orders are not eligible for refunds or exchanges.
CONTACT INFORMATION
support@azulasportswear.com
